Texas Damage Response: certified 24/7 restoration company in San Antonio

Often, yes, if the damage was sudden and accidental. The Texas Department of Insurance says most homeowner and renters policies cover sudden and accidental water damage, such as a burst pipe, while most don't cover damage from gradual leaks or seepage. Floods are different, because home policies don't cover floods. Your policy and your carrier decide what's covered on your claim, so we won't interpret a policy or promise an outcome. What we do is help document the damage and work with your insurance carrier throughout the restoration process. Your deductible still applies to each claim, and it stays your responsibility.

Often you can, but it depends on how much of the house got wet, what kind of water it was and who lives with you. Keep everyone out of rooms where water reached outlets, cords or appliances. Drying equipment usually runs around the clock, and it isn't quiet, so some families would rather stay somewhere else while it runs. If mold turns up, containment closes off the work area. We can walk through the house with you and point out the areas to avoid, and then the call is yours. Whether your policy helps with a hotel stay is a question for your carrier.

Nobody can give an honest number before seeing the job. Drying time depends on how much water there was, how long it sat, what it soaked into (carpet pad, drywall, subfloor or framing) and the humidity inside the house. A supply line leak caught right away usually dries faster than water that spread under the flooring overnight. We track progress with moisture monitoring, so the readings, not a date on the calendar, tell us when the materials are dry. One part of the timeline never changes, though. The EPA says to dry water-damaged areas and items within 24 to 48 hours to prevent mold growth, so the clock on getting started is short.

If your things are in the way of the work or at risk of more damage, our contents pack-out service carefully packs them, inventories them, moves them to storage and brings them back when your home is ready. The inventory gives you a record of what left the house. Before you toss anything, talk to your adjuster. The Texas Department of Insurance says not to throw away damaged items until your adjuster has seen them. TDI also notes that a home or renters policy that covers sudden and accidental water damage covers your personal belongings too. Your carrier decides what your policy covers on your specific claim.

It can, and sooner than most people expect. The Texas Department of Insurance notes that mold can start growing within a day after a leak, and the EPA says to dry water-damaged areas and items within 24 to 48 hours to prevent mold growth. That's why fast extraction and structural drying matter more than anything that comes later. If mold has already started, our mold remediation covers safe containment, removal, cleaning and treatment of the affected areas. You don't need to know what type of mold it is, either; the CDC says that no matter what type is present, you need to remove it. And the EPA adds a warning worth repeating: clean up the mold without fixing the water problem, and the mold will most likely come back.